Privacy Policy
Last updated: March 2024
1. Information We Collect
Personal Information
When you create an account, we collect your name, email address, phone number, and delivery addresses. For chefs and drivers, we also collect additional verification information including government ID and banking details.
Order Information
We collect information about your orders, including items purchased, delivery addresses, payment methods, and order history.
Location Data
With your permission, we collect location data to provide delivery services, show nearby chefs, and enable real-time order tracking.
2. How We Use Your Information
- Process and deliver your orders
- Connect you with local chefs and delivery drivers
- Send order confirmations and delivery updates
- Process payments securely through Stripe
- Improve our services and user experience
- Prevent fraud and maintain platform security
- Send promotional communications (with your consent)
3. Information Sharing
We share your information only as necessary to provide our services:
- Chefs: Receive your name and delivery address to prepare and label your order
- Drivers: Receive pickup and delivery addresses, and your contact information for delivery coordination
- Payment Processors: Stripe processes all payments securely
- Service Providers: We use trusted partners for hosting, analytics, and customer support
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and employee training
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
- Export your data in a portable format
6. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, maintain your session, and analyze how our service is used. You can control cookie settings through your browser.
7. Children's Privacy
Ridendine is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app.
9. Contact Us
If you have questions about this privacy policy or your personal data, please contact us at:
Ridendine Privacy Team
Email: privacy@ridendine.ca
123 Main Street, Hamilton, ON L8P 1A1, Canada